ONLINE ORDERING IS NOW CLOSED UNTIL SPRING 2019.
All online orders over £40 qualify for free delivery.
Standard delivery is charged at a flat rate of £7.95 for most of mainland UK.
Please note: Larger items, such as trees, may incur an extra delivery charge.
We aim to deliver all orders within 7 working days from the next working day. Your plants will be picked from our nursery, packed and sent out using our approved courier service. If you have supplied a mobile phone number our courier will text you an estimated delivery time slot on the day.
Delivery surcharge by postcode
Scottish Mainland: AB37-38, AB41-56, IV1-20, IV25, IV30-37, IV63, KW1-3, KW6-10, KW14, PH15-26, PA21-35, PA37-39, PH33, PH49 - £8.00
Northern Ireland: BT1-17, BT18 onwards - £12.00
Scottish Offshore: HS1-9, IV41-56, KA27-28, KW15-17, PA20, PA41-49, PA62-76, PH42-44, ZE1-3 - £13.00
Isle of Wight: PO30-PO41 - £12:00
Isle of Man: Please call for delivery costs
In order to meet the extra costs of delivering products to these areas, orders are subject to a delivery surcharge in addition to the standard delivery charge. You will only pay one delivery surcharge for your order, even if you have more than one item.
Deliveries are typically made using a courier, who despatch between 8am and 6pm between Tuesday and Friday. Timed deliveries using the courier service are not available currently. If you have a preferred delivery date, please contact us in good time to discuss this. We will always try to facilitate deliveries on a specific day, but this is not always possible and may incur an additional delivery charge. Our courier is instructed to leave your delivery in a safe place if you are unable to receive it. Deliveries are made using a 24-hour service, though deliveries offshore and in Scotland may take from 2 - 5 days extra to complete.
No deliveries will be made on bank or national holidays.
You can return any products or plants bought online within 28 days of receiving it provided you have contacted us within 7 days of receipt. Customer complaints should be emailed to firstname.lastname@example.org. Please attach an image of the problem to aid identification and enable valuable discussion.
Plants should be watered upon receipt of the delivery and taken out of the pots and planted within 7 days to maintain the 1-year hardy guarantee. Plants should be cared for and watered properly.
We will not pay the costs of returning an item to us.
Until we receive the goods you are returning, they are your responsibility. For your protection and peace of mind, we recommend you use a recorded delivery service to return products or plants to us.
To get a full refund, simply return the item to us in its original condition, in its original packaging within 14 days of cancellation.
If the item has been damaged, used or is not returned in its original packaging, we reserve the right to withhold a percentage of the refund value if the item needs to be reduced in price for resale.
Our hardy plants are guaranteed for one year, subject to plants being planted within 7 days of receipt and being maintained correctly.
If you have any issues with your plants please email a description of the problem and send images to the customer service team, who will seek advice from the nursery manager. The nursery manager may advise further treatment or moving location, which should be acted upon.
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