ONLINE ORDERING IS CURRENTLY UNAVAILABLE.
The Company does not refund products that are surplus to customer requirements. Customers should check their own measurements, calculations and specifications or with the client before deciding on their purchase. The company does not guarantee plants.
Delivery charges vary according to order/load, value and destination.
Delivery charges will be additional to plant prices unless otherwise stated in your quotation. Please request delivery rates at quotation stage by stating the postcode of your destination.
When customers request deliveries to site for specific times or morning deliveries, we endeavor to meet these requests. However we do not guarantee these times and will accept no liability if these times are not met due to circumstances beyond our control.
Delivery & Unloading
We deliver to kerbside / hard surface in HGV class2 or 3.5t box van and any restrictions in access for this size vehicle must be notified at point of order, a surcharge may be applicable for abortive journeys and delivery by smaller vehicle.
We take no responsibility for damage to property if customers ask us to enter their site for unloading.
We expect that the customer will assist with unloading and will be equipped with suitable machinery if the load involves heavy items such as specimens, root balled trees or pallets. We do not expect our driver to unload single handed unless with prior notification. A charge may be made for the additional time or extra labour this will involve.
We request that the customer provides an appropriate unloading area that is both safe and legal. If this is not the case, we reserve the right to pass on liability for all fines or penalties for offenses committed under traffic regulations including, but not limited to, parking tickets, clamping fines, congestion charges, compound charges and bus lane fines incurred whist making delivery. Proof of the charges will be sent to the customer together with an invoice for the said amount.